Terms of Service

Under this customer standard, with timing and responsibility read together, using the storefront or submitting an order constitutes agreement to these Terms and the linked Refund, Shipping, Privacy, Payment, Contact, About, and FAQ pages. Customers must provide accurate order, billing, delivery, and contact information and may use the site only lawfully.

As part of our service commitment, with each party's responsibility identified, sales and delivery are limited to the United States. Standard shipping is free and tracked; processing is 1-2 business days, followed by an estimated 4-6 business days in carrier transit. Delivery dates are estimates rather than guarantees.

As a published store practice, with the applicable exception kept narrow, for 30 days following delivery, customers can seek a no-reason return or exchange. The merchant pays authorized return transportation for those requests and for quality problems, and an issued refund usually appears in 5-10 business days. Personalized merchandise, Final Sale or clearance purchases, gift cards, and opened intimate/hygiene-sensitive goods are not preference-returnable, but defect, damage, mis-shipment, and shortage protections remain.

For dependable support, with the store's obligation made direct, orders remain cancellable until shipment and then become subject to the Refund Policy. USD is the transaction currency, applicable tax law determines charges, and we reserve the right to stop fraudulent, illegal, unauthorized, or materially erroneous orders.

Questions about these Terms: support@nubyhollow.shop, 512-775-9591, or 1709 Short St, Anchorage, Alaska, 99504, United States; support is available Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyhollow.shop
Phone: 512-775-9591
Physical address: 1709 Short St, Anchorage, Alaska, 99504, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)