FAQ

What does the assortment focus on?
For consistent order handling, with the customer-facing result stated first, we focus on baby and toddler feeding and drinking products, teethers and soothing products, bath and potty items, travel essentials, play products, and everyday care accessories for feeding, drinking, teething relief, soothing, bath time, potty training, travel, play, and everyday baby or toddler care. Individual product pages provide the controlling details for options, sets, accessories, and availability.

How much time does fulfillment and delivery take?
For clarity, with the operating boundary stated upfront, allow 1-2 business days before dispatch, then an estimated 4-6 business days for carrier transportation.

Are payments processed in U.S. dollars?
For easy reference, with the applicable exception kept narrow, yes, all transactions use USD, with Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover accepted as shown at checkout.

Can I change my mind after delivery?
For an informed purchase, with the relevant customer choice preserved, a no-reason return or exchange may be requested for 30 days, with approved return shipping covered by the store. The preference-based exception list is custom items, clearance/Final Sale goods, gift cards, and opened intimate/hygiene-sensitive products; it does not remove rights for defective, damaged, incorrect, or missing merchandise.

What happens after a refund is approved?
For a straightforward customer experience, with the operating boundary stated upfront, we issue it to the original payment method; the account usually reflects the credit within 5-10 business days.

Which shipping destinations are supported?
To avoid uncertainty, with the customer remedy placed in context, only addresses in the United States are eligible. Standard delivery costs the customer nothing and includes tracking.

How are cancellation requests handled?
Under this customer standard, with each party's responsibility identified, we accept them prior to shipment, while post-shipment requests are subject to the Refund Policy.

What are the customer-service channels?
From a customer-service perspective, with the customer-facing result stated first, use support@nubyhollow.shop, telephone 512-775-9591, or the physical address 1709 Short St, Anchorage, Alaska, 99504, United States during Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyhollow.shop
Phone: 512-775-9591
Physical address: 1709 Short St, Anchorage, Alaska, 99504, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)