Payment Policy

About Credit/Debit Card

For dependable support, with the customer-facing result stated first, every displayed price and processed payment uses USD. Customers may pay with Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover when the selected method is shown at secure checkout.

To make the process transparent, with the support route made easy to locate, shopify and authorized payment providers encrypt and process payment information; nuby does not retain a complete card number or card security code. An issuer may authorize, decline, hold, or request verification according to its own rules.

As part of our service commitment, with the sequence of events made clear, provide current billing and contact details so authorization can be completed. We may stop a payment that cannot be approved or carries material fraud risk, and we collect taxes in accordance with applicable law.

For dependable support, with the available remedy stated clearly, an approved refund is returned to the original payment method and ordinarily posts through the bank or card issuer within 5-10 business days after we issue it.

Payment assistance: support@nubyhollow.shop or 512-775-9591, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyhollow.shop
Phone: 512-775-9591
Physical address: 1709 Short St, Anchorage, Alaska, 99504, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)