Refund Policy

From a customer-service perspective, with the support route made easy to locate, a no-reason return or exchange may be requested within 30 days after the order is delivered.

To keep expectations clear, with the relevant order status kept central, return authorization must be obtained from support@nubyhollow.shop. nuby bears the approved return-shipping expense for change-of-mind returns, exchanges, quality concerns, damage, defects, wrong shipments, and missing merchandise; instructions or a prepaid label will be provided.

For transparent service, with the fulfillment point kept unambiguous, we cannot accept a preference-based return for custom merchandise, clearance or Final Sale goods, gift cards, or opened intimate and hygiene-sensitive products. Quality failures, transit damage, wrong items, missing items, and rights that cannot legally be waived remain protected.

For clarity, with the service outcome easy to verify, use the provided instructions to send eligible goods safely, retaining original components and packaging where reasonably practicable. An approved credit is released to the original form of payment after inspection and generally reaches the account within 5-10 business days.

Under this customer standard, with the relevant customer choice preserved, an order can be cancelled only while it remains unshipped; after dispatch, the customer must proceed under this Refund Policy.

Authorized return address: 1709 Short St, Anchorage, Alaska, 99504, United States

Refund and exchange support: support@nubyhollow.shop or 512-775-9591, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyhollow.shop
Phone: 512-775-9591
Physical address: 1709 Short St, Anchorage, Alaska, 99504, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)